Quality Management for Inspection and Assurance - myassignmenthelp

Question: Discuss about theQuality Management for Inspection and Assurance. Answer: Introduction McDonalds's is known as one the leading fast-food chain in the food sector. There are almost 32000 restaurants that are offering products to more than 60 million customers on a daily basis. The main focus of the company is to induce customers towards their product. McDonald's is considered as a place which is not only for teenagers but also for the families. Millions of dollars are spent on the marketing and promotion of the products. The business was established by two brothers and also the business started by opening a small restaurant in 1940. It is an American Hamburger and fast food restaurants chain. The company offers a variety of burgers, French fries and also milkshakes to the customers. In this report, the main focus will be given on the quality management taken into consideration by the company. It is essential for the company to take proper quality management so that the company can survive in the competitive environment in an effective manner. Process of Inspection and Assurance Quality Planning Quality planning is essential to conduct the operations of the organization. Every organization considers the quality planning so that the satisfaction level of the customers can be enhanced in an effective manner. Quality Control The quality management team of the company tries to fulfill the criteria for the activities that are considered by the organization. They also consider the proper feedback from the customers to enhance the business. They also give emphasis to the community to provide best and safe food among the people. Also, the inspection is done by the company and it is one of the essential strategies of the company. The management team also gives focus on the diet contents and nutrition of each food items (Wang Chang, 2016). Quality Assurance The company adopts the method to prevent the mistakes at the time of manufacturing the products and also avoids the problems at the time of delivering the services to the customers. McDonald's ensures that the warmth of the home reaches the highest expectations. The company has also implemented food safety measures. Food means quality that should be served by the company. The company selects best and fresh vegetables that enhance the quality of the products (Konieczka Namiesnik, 2016). Total Quality management Total quality management programs are considered as an important approach to management. Total quality management of McDonald does consist of the employees who are at work on time and also dressed in a proper manner. The employees of the organization also make sure that the customers receive the safe food and before serving the food the hands should be washed properly. The employees should also follow the standard operating procedures so that the customers can attain effective service and quality. Also, the company gives emphasis to the cleanliness of the restaurants. Also for the company, the quality is related to the delivery of fast, accurate and friendly service with a smile (Oakland, 2014). Core quality management principles Customer Focus The company gives emphasis on enhancing the satisfaction level of customers. The brand mission of the company is "to be our customer's favorite place and way to eat". The company operators, supplies, and employees cooperate to attain the needs of the customers. The company also offers high-quality food and also the better services in a friendly and enjoyable environment at a great value. The company also aims to inspire and motivate the people to live a balanced and active lifestyle. If the company does not have the customers, then the efforts will be wasted. So it is essential for the company to attract the customers towards the company (Goetsch Davis, 2014). Workforce Focus The employees of the organization serve customers in an effective manner. The employees of the organization give focus on the teamwork and also on high energy to get the job done. The quality of the company is that the employees serve the customers fast and also with a friendly service. Continuous Improvements To survive in the competitive environment McDonald's has offered quality and value to the customers. It also takes into consideration continuous improvement process that creates to offer total quality management. So, the company gives a lot of attention to enhance the satisfaction level of the consumers and also to enhance the quality standards like trained employees and enhancement in the quality products (Gorham,Gibson Irlbeck, 2016). Process Management The company gives emphasis on improving the quality of the product and offers a variety of products so that the satisfaction level of the customers can be enhanced in an effective manner. The quality control is taken into consideration by the company. The best and fresh ingredients are used. The process management also follows strict temperature and time control throughout the entire production process (Zaharia, Dogaru Boaja, 2014). Quality Measures There are various quality measures that are considered by the company. The measures are related to the: Performance: It is one of the effective measures that evaluate the efficiency of the products that are offered to the consumers. The main objective is to provide tasty food to the consumers and also to offer nutrition to the body. Reliability: It is the factor to attain the trust of the customers. The customer should be able to rely on the products to maintain consistency globally. This factor can also enhance the growth of the company in an effective manner (Fiscella, Burstin Nerenz, 2014). Quality Improvements There are various quality improvements taken into consideration by the company. The company has enhanced the quality of meat, bun, and vegetables so that the taste can be improved. The taste is only the factor that induces the customer to buy the products. If the taste is good, then the company can easily attain success in the market (Yuen Cheng, 2015). Conclusion By considering this report, it is evaluated that the quality is considered as an important factor to survive in the competitive environment. So, it is essential that company should give emphasis to enhance the quality of the products. If the quality that is offered to the consumers is good, then it can be easy to accomplish the goals and objectives of the organization. References Fiscella, K., Burstin, H. R., Nerenz, D. R. (2014). Quality measures and sociodemographic risk factors: to adjust or not to adjust.Jama,312(24), 2615-2616. Goetsch, D. L., Davis, S. B. (2014).Quality management for organizational excellence. Upper Saddle River, NJ: pearson. Gorham, L. M., Gibson, C., Irlbeck, E. (2016). Making a case for McDonald's: a qualitative case study examining the McDonald's" Our Food, Your Questions" campaign.Journal of Applied Communications,100(4), 17-33. Konieczka, P., Namiesnik, J. (2016).Quality assurance and quality control in the analytical chemical laboratory: a practical approach. CRC Press. Oakland, J. S. (2014).Total quality management and operational excellence: text with cases. Routledge. Wang, F. F., Chang, T. M. (2016). Causal Effect Analysis of Visual Management on Customer Satisfaction and Repurchase Intention Using McDonalds as an Example. InProceedings of the 6th International Asia Conference on Industrial Engineering and Management Innovation(pp. 1123-1134). Atlantis Press, Paris. Yuen, S. S., Cheng, C. (2015).Quality Management Measures in Food Supply Chain: An(No. 2). Working Paper Series. Zaharia, V. V., Dogaru, M. M., Boaja, D. M. (2014). Quality Assurance in Management for Food Services.Knowledge Horizons. Economics,6(4), 139.